Terms & Conditions

§1 General

  1. The Company provides for an agreed period the entire booked apartment, furnished and fully equipped (house entertainment equipment and domestic appliances).
  2. The apartments are rented on a per night basis. The night starts at 3 PM and ends at 10 AM the next day.
  3. After making a booking Guests receive an e-mail with detailed information regarding receipt and return of the apartment keys. Guests are obliged to fill in the Registration Card (stating their address and identity card number).
  4. Guests are obliged to inform the Company by e-mail (office@apartmentsroman.pl) or by phone (+48662240640) about their time of arrival no later than one day before the beginning of their stay.
  5. During the check-in procedure Guests are required to present their photographic identity cards and to fill in the Registration Card.
  6. Guests agree to abide by established quiet hours: 10 PM – 8 AM.
  7. The maximum number of people to stay in the apartment shall not exceed the number specified during booking. In case of breach of this rule, the Company reserves the right to terminate the rental agreement with immediate effect and with no obligation to reimburse amount corresponding to the remaining nights of rental, or to charge Guests for the additional person. The extra fee for each additional person is PLN 100.
  8. For safety and comfort reasons smoking and use of unauthorised substances is strictly prohibited. This rule applies to the apartments, the terrace and the whole apartment building. Any breach of this rule will result in charging the Guest 500 PLN corresponding to the ozonisation.
  9. The electric kettle can be used only for boiling water. In the case of cooking any other substance and finding damage to the kettle, a fee of PLN 100 is charged.
  10. It is the responsibility of Guests to inspect the apartment on their arrival and notify the Company of any identified damage, loss or broken items. The lack of notification may result in charging the Guest for the damage.
  11. The Company retains the right to require a security deposit of 500 PLN (credit card pre-authorisation or cash) for any damages which may occur during the stay.
  12. Guests are required to keep the apartment, furniture, fittings and effects in the same condition as on arrival. Guests will be responsible for making good any damage to the apartment or its contents, which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the apartment or their guests. Any damage to the apartment will be charged in full – Guests cannot buy back the damaged property. In circumstances where Guests have caused breakages and/or damages, they must notify the Company.
  13. Guests agree to maintain the facility in the condition as upon arrival and to respect the rules of social co-existence, especially abiding by the curfew hours from 10:00 PM to 8:00 AM. For non-compliance with the curfew hours involving intervention of the police or for violating any rules of law involving intervention of the police a surcharge of 2000 PLN will be imposed. In such cases the owner will also have the right to terminate the Guests’ stay with immediate effect and without being liable for any refund.
  14. The Company undertakes to remove any failures or defects of the fixtures and fittings, without undue delay and in any event not later than 24 hours after the notification, unless the nature of the failure or damage requires longer time of repair. Where circumstances occur which cannot be foreseen and result in damages which cannot be immediately removed, the Company reserves the right to offer a replacement apartment for the rest of the stay. If the Guests elect not to take this opportunity, the Company will reimburse the fee for the unused stay.
  15. In the event of force majeure, the Company reserves the right to cancel the rental agreement. This also applies to the circumstances in which Guests’ personal safety, or the security of Guests’ property cannot be guaranteed for reasons other than depending on the Company. In such events Guests shall be refunded immediately, less the amounts for services that have already been provided.
  16. Guests are required to keep the apartment, furniture, fittings and effects in the same condition as on arrival. It is forbidden to move furniture or appliances without the Company’s consent.
  17. The Company do not accept liability or provide any insurance cover for the loss or damage caused to Guests or their possessions.
  18. In the event of loss of the apartment keys Guests will be charged the amount of 100 PLN.
  19. Pets are not allowed in any apartment or apartment building, unless prior notice is given to the Company – in such case the additional fee of 100 PLN shall be charged.
  20. The Company’s staff can enter the premises in the absence of Guests only in the event of a threat to Guests’ security, Guests’ non-compliance with the established rules or when the apartment is not left by 10 AM on the day of departure.
  21. If by 10 AM on the day of departure Guests don’t leave the apartment, the Company is entitled to enter the apartment in the absence of Guests, pack their belongings and move them to a designated place for safekeeping – or to charge Guests an extra night.
  22. The apartments are only to be used as temporary or holiday accommodation. Organisation of events, photo sessions, stag parties or hen parties in the apartments is not allowed.
  23. Guests must not sub-let the apartment or grant free use of the apartment to third parties.
  24. The earlier departure for reasons directly attributable to the Guests does not entitle Guests to claim refund for the unused service.
  25. There is no extra charge for a child below 5 if the child sleeps in bed with parents and does not need extra bed linen. Nevertheless Guests shall notify the Company of the child stay, as a condition for not charging the additional fee. The Company offers the possibility of lending a baby cot. The additional fee of 50 PLN per night is charged in such case and must be paid directly in the facility.
  26. The Company reserves the right not to hand over the apartment keys to Guests who are under the influence of alcohol, intoxicants or behaving in an aggressive way. The same applies to Guests who don’t show their ID during the check-in procedure.
  27. The Company shall not be liable for the inconvenience related to: noise coming from other apartments or from the street, construction or renovation works which may take place in the building, as well as outside etc. The Company is not liable for any failure or interruption of services to the apartment or the building, including electricity, water, gas, internet, and other communications.
  28. The Company does not bear any liability for claims resulting from personal accidents, injuries or death of Guests or third parties in the apartment during their stay.
  29. The staircase is monitored by security cameras.




§2 Booking and Payment

  1. Direct booking – made by phone: +48662240640, by e-mail: office@apartmentsroman.pl, or by www.apartmentsroman.pl website requires full amount to be paid not later than 5 days before arrival.
  2. If the payment of the full amount due is not made within the period specified in the article 2 (1), the Company reserves the right to cancel the booking. The amount paid in relation to the booking is an advance payment in the meaning of the Polish Civil Code Art. 394 (Act of 23 April 1964).
  3. Given the delays in liquidity for payment orders, Guests are asked to send the confirmation of the payment of the full amount due by e-mail: office@apartmentsroman.pl.
  4. Guests may cancel the booking. Nevertheless in such case the advance payment shall not be reimbursable.
  5. Should Guests decide to shorten their stay, this shall be notified to the Company at least 5 days before the date of arrival. If the Company is notified later, the rental amount will not be amended.

Transfer details:
Apartments Roman Bartlomiej Dyras
31-007 Krakow
Golebia 1 Street
TAX ID: PL677-21-65-052

Bank account number:
IBAN: PL 88 1140 2004 0000 3102 7588 3317

Bank name:
mBank S.A.

Bank address:
90-959 LODZ 2

In the reference field please include the following information: your first name and surname and the date of arrival. Non identified payments will be transferred back to the originating bank account, minus the administrative costs.
   6. After making a reservation Guests will receive an e-mail confirmation. The full amount shall be paid not later than 5 days before the scheduled start of the stay.
   7. At any time, Guests can request the cleaning service (fee: 100 PLN). The final cleaning surcharge is added to the rental price for each apartment. Depending on the size of apartment the fee is 80-110 PLN. Charges for final cleaning of the given apartment can be checked at the reception. 
   8. Upon Guests’ request, the Company can issue an invoice. In such case all the billing information is to be provided no later than during the check-in. 

§3 Complaints

  1. Guests have the right to submit a complaint if they consider the quality of the services provided by the Company is not satisfying.
  2. Complaints shall be made by e-mail (office@apartmentsroman.pl) or directly in the reception.
  3. Complaints will be examined as soon as possible and no later than within 7 working days from its receipt.

§4 Additional Information

  1. When booking Apartments Roman, Guests grant their consent to store their personal data in our data base. This data will be used only for the purpose of booking. The data will not be disclosed or sold to any third parties. Detailed information concerning collection and storage of the Guests’ personal data has been enclosed in the article 5 (please refer to the PL version of Terms & Conditions).
  2. In any disputes arising out of or in relation with cases not regulated by these Terms & Conditions, legal provisions of the Polish Civil Code apply. 
  3. Additional obligatory fee for check-in after 22:00 is PLN 100.
Coronavirus Free Zone - Apartments Roman Kraków